Free PDF SAP - C_C4H51_2405–Professional Dumps Cost

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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 2	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 3	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 4	Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 5	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 6	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 7	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 8	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q47-Q52):

NEW QUESTION # 47
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

A. Maintain the fine-tuning activity for contracts.
B. Select the relevant scoping ques-tion.
C. Maintain a reference date in the contract.
D. Create a workflow rule.

Answer: D

NEW QUESTION # 48
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

A. Countries, business processes, business users
B. Countries, scoping, activating dashboard designer
C. Countries, business processes, integrations
D. Countries, scoping, live activity configuration

Answer: C

NEW QUESTION # 49
Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?

A. Notifications
B. Workflow distribution rules
C. Service categories
D. Fine-tuning

Answer: B

NEW QUESTION # 50
What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

A. Determining service level assignments
B. Determining fine-tuning settings
C. Determining responsibility for tickets
D. Reporting purposes
E. Controlling validity of the service catalog

Answer: A,C,D

NEW QUESTION # 51
You are setting up an organizational structure for a new implementation. Which actions can you take while performing this task?
Note: There are 2 correct answers to this question.

A. Make sure an organizational node can only be set up with a replication process from the back end.
B. Use the Reporting Line function for selection.
C. Make sure that each organizational unit can have only one function at a time.
D. Assign an employee to several organizational units.

Answer: B,D

NEW QUESTION # 52
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